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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...


September 11, 2023

1  out of  5 rating by Chris
"This office is cold calling for advertising purposes. I am on the national do not call list and have requested more than once to be removed from the State farm advertising list (phone and mail based). I won't trust a company that does not respect my personal data."

Florence Stugart

August 31, 2023

5  out of  5 rating by Florence Stugart
"Jim Metzler takes the time to explain all the nuances of the policies he writes for his customers."

Harrison Royce

August 14, 2023

5  out of  5 rating by Harrison Royce
"I have received prompt and thorough service from Jim Metzler and his team at State Farm. I recommend calling his office."

paul wagley

August 11, 2023

5  out of  5 rating by paul wagley
"I have had Jim Metzler as my insurance man for 42 years. During that time he has made sure I was protected against anything that might impact everything I own. When updates were necessary he made sure I had the info to make the right call. I have never regretted using State Farm with Jim."

james lepp

August 10, 2023

5  out of  5 rating by james lepp
"Quick to help and cover all of my claims and have yearly reviews to see where I can same money"

Crystal Risotti

July 26, 2023

5  out of  5 rating by Crystal Risotti
"Jim has been our agent for many years. He's so good at explaining things to make them understandable. He is willing to spend time with us without a rushed schedule. Jim is polite, very knowledgeable, and a pleasure to do business with. You won't find a better agent!"

Rich Risotti

July 26, 2023

5  out of  5 rating by Rich Risotti
"Great job done by Jim, he walked us thru the policy and even was able to help us obtain an umbrella policy. Appreciate his honesty and kindness."

Darlene Robinson

July 6, 2023

5  out of  5 rating by Darlene Robinson
"I have been with Jim Metzler company for 10 yrs. I am a very satisfying customer and most of all appreciate his time explaining every step of my policies in which I have home owner insurance and both car insurance with him. I recommend anyone to go with this company with no regrets."

Bryan Norman

July 5, 2023

5  out of  5 rating by Bryan Norman
"Based on a friend's recommendation, we met Jim in 1993 when we first moved to Indy--and we have worked with him and his staff for over 30 years for our insurance needs. You won't find a more dedicated and attentive insurance professional. I highly recommend!"
Profile photo of Carolyn Bradley

Carolyn Bradley

June 23, 2023

5  out of  5 rating by Carolyn Bradley
"Very nice and thorough, great information enjoyed the knowledge, experience and professionalism glad he and his team are looking after me. Pleased with my call and Thank You very much, have a continued blessed life Mr Jim Metler."

Christian Zimmerman

June 15, 2023

5  out of  5 rating by Christian Zimmerman
"My family has trusted Jim Metzler and team for over 40 years with our insurance coverage needs, serving three generations. He’s extremely approachable and an expert in the field. In like, the team reflects this as well while being kind and responsive to inquiries. I wouldn’t trust anyone else with my families coverage."

Lezlie Holmes

April 17, 2023

5  out of  5 rating by Lezlie Holmes
"Jim Metzler has been my insurance agent since May of 1991, that should tell you something!!! They are great people, yes I would recommend them one thousand times to anyone!!!"

reco sharper

March 8, 2023

5  out of  5 rating by reco sharper
"Always helpful, informative and heartfelt"

Mitch Funk

March 3, 2023

5  out of  5 rating by Mitch Funk
"Been his customer for years, very thorough and eay to understand. Very helpful and reasonable. Highly reccomend!"

Patti Binninger

February 20, 2023

5  out of  5 rating by Patti Binninger
"Jim and his crew are great people! They are knowledgeable, courteous, professional, efficient, caring and friendly! Jim Metzler State Farm Insurance is a great place to go to for your insurance needs!"

William Harmon

January 23, 2023

5  out of  5 rating by William Harmon
"Jim has always been so kind and professional. Any issues or questions are always answered and explained to help me understand my policies. I couldn't ask for a better agent."

Kaiba quint

January 6, 2023

5  out of  5 rating by Kaiba quint
"This State Farm office helped me with all my questions. Jim and his team are great to work with. I recommend this insurance office to anyone looking for honest and trusty worthy insurance people"

Patti Medvescek

December 14, 2022

5  out of  5 rating by Patti Medvescek
"Like many of Jim's clients, I have been insured with State Farm for decades! His agency offers many products. He knows I am happy with what I have and he trusts me to call.him when I need something. His office staff (hi Melanie) are top notch- responsive friendly and professional."

Steve Coyne

June 18, 2022

5  out of  5 rating by Steve Coyne
"Aaron Metzler has helped us in a quick professional manor several times in the past year. All I have do is drop him an email and he gets on it quickly and completely. Our thanks to Aaron"

Ms Ch

June 11, 2022

3  out of  5 rating by Ms Ch
"Been with them for 20 years. No real issues since last year. One bad experience was when they didn't change our policy as we asked, and when the mistake was discovered, they would not refund the difference stating that we should've known that the policy change did not happen. But also had good experiences with them."

Tom Hulbert

June 10, 2022

5  out of  5 rating by Tom Hulbert
"When I call and need certain documents or new quotes or modifications, everything is done in a timely fashion with a high level of professionalism. This has been a great agency to work with. Thank you everyone at Jim Metzer State Farm!"

Tsunami Seiko

June 2, 2022

5  out of  5 rating by Tsunami Seiko
"There's only 2 kinds of insurance. Ones where u overpay and they cover everything and ones where you underpay but they back out of covering when you need them to. State Farm covered me when I wrecked my car and had a lawsuit resulting from it. I had to meet with the lawyer that State Farm provided once and they took care of the rest it was the least stressful experience possible given the situation. Even when other insurance companies call me offering lower rates, I'm never tempted to switch because State Farm has been good to me."

Laura Adkins

May 4, 2022

5  out of  5 rating by Laura Adkins
"Tammy Rickenbach is always very helpful and stays on top of things."


March 11, 2021

5  out of  5 rating by SG3112
"My thanks to Tammy and the others in the Jim Metzler State Farm Insurance office. They always take great care of my insurance needs."

Christy Baugh

December 11, 2020

5  out of  5 rating by Christy Baugh
"Our daughter is leaving the nest and moving to Florida. I called the office after getting a quote from a new State Farm agent that was 3 x the amount we were paying here. Tammy was on it! She called and spoke to the agent and figured out how to make it much more affordable for a new college graduate. This was above and beyond her job... and we so appreciated her attention and help during this transition! This is EXTREMELY excellent customer service for sure!! So happy to be with JIm Metzler and his amazing staff!!"